Delivery & Returns

Shipping & Deliveries
We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man. Orders above £35.00 are delivered Free of Charge. On orders under £35.00 a £3.50 Delivery Charge will be applied and shown separately at the site Checkout. Dependant on package size, delivery will be made by Royal Mail ‘Signed For’ Mail – up to 6kg - Next Day Delivery or Courier Service.

UK Conditions of Sale apply to export orders. In addition, the following is applicable to overseas orders:
Carriage will be charged at ‘International Signed For’ airmail or the standard Express Courier tariff rates (DHL/UPS etc.), unless otherwise stated. All duties and other import legislation related costs in the destination country are the responsibility of the customer.

Shipping & Delivery Details
We aim to dispatch your orders on the same day provided that you ordered before 4:00 pm or if you place your order after 4:00pm it will be dispatch the next working day (Not Saturday, Sunday & Bank Holidays). Therefore, orders placed after 4pm on a Thursday will be dispatch on Friday. Orders Placed on Friday after 4pm will be dispatched on the following Monday.

There are occasions where the demand on certain products outstrips supply and in these cases delivery may be more than 14 working days. If this problem arises, RREP Ltd will contact you to update you on the progress of your order. Most deliveries are made within 3 working days from clearance of payment, but please allow up to 5 working days.

We use Royal Mail dependant on the weight of your purchase. (Royal Mail up to 6kg weight)

Standard Delivery Service (Using Royal Mail Service) - within 1 to 3 working days

A Signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken. This usually involves collection the item from your local Royal Mail Depot.

We cannot be held liable for delays in delivery due to third party.

If your goods cannot be delivered for any reason and returned to us, the cost of the goods will be refunded in full less a £9.99 charged to cover packing and administration cost.

If it becomes apparent that your order has been lost in the post, we will re-send your order at no cost to you after confirming the lost with Royal Mail. Please do allow up to four weeks for Royal Mail to confirm the lost.